Troubleshooting & Support

Format-specific fixes, prompt help, and account answers — all in one place.

File troubleshooting

STL troubleshooting

Model too small — restate the size in mm in your prompt
Slicer warns about thin walls — ask for a thicker base
Supports everywhere — request a flat-bottom version

SVG troubleshooting

Machine ignores a shape — request single continuous paths
Cuts overlap — regenerate with 'no overlapping nodes'
Detail too fine — ask for a simplified silhouette

PNG troubleshooting

Print looks soft — request 300 DPI and a larger canvas
White box behind art — ask for a transparent background
Colors shift — proof with your printer's profile

PDF troubleshooting

Content clipped — ask for printable margins
Wrong paper size — state US Letter or A4
Lines misaligned — regenerate the layout

Prompt issues

Too many ideas in one prompt
No size or machine specified
Vague style words with no reference
Change one variable per regeneration

Account issues

Password reset from the sign-in page
Email change from account settings
Missing files — check your library first

Billing issues

Payments and subscriptions are handled by Paddle, our Merchant of Record. Invoices, plan changes, and cancellations are available from your billing portal.

Contact support

Email support@digitalfoundrylabs.digital with your prompt and the file type — we reply within one business day.

Need a human?

Contact support Read the user guide